Terms of service.

Terms and Conditions for RENAE B.V.

General Terms

1. Description of Products and Services
RENAE specializes in producing and selling high-quality sauces. Our products are crafted with the finest ingredients to ensure exceptional taste and quality.

2. Payment Terms
Payments for RENAE products are processed instantly at the time of purchase. We accept various payment methods, including credit cards, debit cards, and other electronic payment options.

3. Third-Party Involvement
We collaborate with third-party logistics providers to ensure timely delivery of our products. Additionally, payment processing is handled by Adyen N.V., a reputable payment service provider.

4. Legal Entity Responsible for Payment Processing
The legal entity responsible for payment processing is RENAE B.V., registered in Amsterdam, Netherlands.

5. Governing Law
These terms and conditions are governed by the laws of the Netherlands. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in Amsterdam.

Privacy Policy

1. Data Storage
We collect and store personal data such as names, addresses, email addresses, and payment information to process orders and improve our services.

2. Data Sharing with Third Parties
We share necessary data with third parties involved in the delivery and payment processing of our products. This includes logistics providers and Adyen N.V. for payment processing.

3. Cookie Policy
Our website does not use cookies to enhance user experience, analyze site traffic, or personalize content.

Delivery Information

1. Delivery Time
Orders are typically processed and shipped within 2-3 business days. Delivery times may vary depending on the destination.

2. Delivery Regions
We deliver our products within the Netherlands and to select countries in the European Union. Please check our website for the most up-to-date list of delivery regions.

Refund and Cancellation Policy

1. Refunds
Customers can request a refund for any product that is defective or not as described. Refund requests must be made within 30 days of receiving the product.

2. Returns and Cancellations
To cancel an order, please contact our customer service team. We do not accept returned products.

3. Return Process
To initiate a return, contact us at info@renaesauce.com with your order details. We will provide instructions on how to return the product.

Contact Information

For any questions or concerns, please contact us at:

By using our services, you agree to these terms and conditions. We reserve the right to update these terms at any time. Please review them regularly to stay informed of any changes.